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Refund policy

At Green My Space, we have a 7-day change-of-mind return policy. This means you have 7 days after receiving your item to request a return. Plants are not eligible for change-of-mind return. 

Eligibility for Returns:

To be eligible for a return, your item must be:

  • In the same condition that you received it.
  • Unused, with tags, and in its original packaging.
  • The product, including its packaging, must be in good and unused condition.

How to Start a Return:

To start a return, please contact us at info@greenmyspace.com.au. If your return is accepted, you will need to cover the shipping costs, as well as a warehouse restocking fee. Please note that items sent back to us without first requesting a return will not be accepted.

You will also need to cover the cost of return shipping. Please provide us with the tracking number once the item has been shipped. The item should be returned to the following address:

Return Address:
Green My Space
113 C Miller St, Epping
VIC 3076

If you have any questions regarding returns, feel free to contact us at info@greenmyspace.com.au.

Damages and Issues:

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will help us quickly evaluate the issue and make it right.

Exceptions / Non-Returnable Items:

Certain types of items cannot be returned, including:

  • Perishable goods (such as plants).
  • Custom products (such as special orders or personalised items).
  • Hazardous materials, flammable liquids, or gases.

Unfortunately, we cannot accept returns on sale items or gift cards. If you have questions or concerns about a specific item, please get in touch.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Refunds:

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@greenmyspace.com.au.

 

Our plants are not perfect

Unless stated, plants shown in photos are only an indication of the size and quality of plants that you can expect to receive. As plants are a living organism with natural variability, they will vary from the plant shown in the photo. However, please do not hesitate to contact us if you feel you have received the wrong plant or you are unhappy with the plant you have received. 

Please be aware that many of the plants we grow ourselves, especially the rare and harder to find ones, are often grown in less than perfect conditions. There are many difficulties in sourcing and growing tropical plants in a temperate climate, and as a result the plants can show physical signs of stress or damage such as browning leaf edges. If we list a less than perfect plant for sale, we do our best to make this clear in the product description and photos (and may even list the plant with an 'ugly' discount).

Damaged and delayed parcels

If your order arrives damaged, please contact us immediately with photos of the packaging (prior to opening it) and damaged item, and we will proceed from there. For non-perishable items sent by courier (sendle, couriers please, amarax etc), we need photographs of the damaged product on arrival, including all packing materials and the shipping label in order to seek compensation from the courier company. We will then resend the item. 

We pack our plants very carefully to ensure they have the best chance of arriving to you in the same condition that they left us. Sometimes however, damage is unavoidable. Minor damages such as a bent or torn leaf are expected from time to time, but this should not affect the overall health of the plant.

Some sensitive plants can go into shock during the postage process and when transitioning into your home environment, but with some extra care these plants should bounce back in a few days. Please understand that minor damages and transit shock are risks that you as the buyer accept. We also take no responsibility for the health of the plants once they are in your care.

If a plant somehow arrives extremely damaged, please contact us with photos. We will assess major damage on a case by case basis. Also, be sure to keep all packaging that your extremely damaged plant arrives with, as Australia Post may request to view it in order to process a compensation claim. 

We do not take any responsibility for delayed parcels, as Australia Post transit times are out of our control. We can help you attempt to get your parcel moving, so please contact us if your plants are delayed in post. info@greenmyspace.com.au