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Shipping and Product Policy


Our plants are shipped on Mondays from our Melbourne location using Australia Post Express Post. Orders placed before midday on Sunday will be sent the following Monday. We are currently only able to ship our plants to non-quarantine states (sorry WA, TAS and NT residents). Plants will be sent according to the information on the product page, but generally we send soil plants in their pots, small hydro plants growing in perlite also in their pots, and plants growing in leca or MAB are sent bare rooted in sphagnum moss. 

Shipping of plants is capped at $15.00 per order, shipping of products is weight based and location dependent. This includes the packing materials and labour times. We use recycled packing where possible to reduce our waste and keep cost down, but we ensure that all packing material is sturdy enough to resist damage during transit. We are an eco-conscious business, but have no contrail over the packaging of branded products such as Sproutwell, Mars Hydro, and Spider Farmer. These products will be sent in the packaging provided by the brand. 

If no one is home to receive your plant order, the parcel will be left in a safe place. We will not request signature on delivery, as parcels sent back to the post office may not get picked up for days, therefore increasing the amount of stress placed on the plant(s) inside. Green my space will not be held responsible for parcels that have been lost or stolen.

Non-perishable items over the value of $100 will be sent with signature on delivery requested. If you wish to give authority to leave, simply request this in the notes section at check-out. 

The customer is responsible for return shipping cost if they would like to return an item. We do not accept returns for any live plants. We may also require payment of a 'warehouse re-stocking fee' for change-of-mind returns of certain items (not applicable for products that have come from our Epping location). Items must be returned in the same condition that they arrived before we will process a refund/exchange. 

Pick up

Orders can be picked up from the Northern Wellbeing Centre (which we reside within) at 113C Miller St Epping, VIC. Orders can only be picked up by previously arranged appointment. You can leave your preferences of pick-up times in the notes section of the check-our process and we will contact you within 24 hours to confirm a time. Pick-ups are available during business hours on Monday - Friday, and also on Sunday. 

Products available for pick up will be indicated at check-out. If there is no pick-up option for a product, it is because this product is not located at our Epping location. 

Our plants are not perfect

Unless stated, plants shown in photos are only an indication of the size and quality of plants that you can expect to receive. As plants are a living organism with natural variability, they will vary from the plant shown in the photo. However, please do not hesitate to contact us if you feel you have received the wrong plant or you are unhappy with the plant you have received. 

Please be aware that many of the plants we grow ourselves, especially the rare and harder to find ones, are often grown in less than perfect conditions. There are many difficulties in sourcing and growing tropical plants in a temperate climate, and as a result the plants can show physical signs of stress or damage such as browning leaf edges. If we list a less than perfect plant for sale, we do our best to make this clear in the product description and photos (and may even list the plant with an 'ugly' discount).

Damaged and delayed parcels

If your order arrives damaged, please contact us immediately with photos of the packaging (prior to opening it) and damaged item, and we will proceed from there. For non-perishable items sent by courier (sendle, couriers please, amarax etc), we need photographs of the damaged product on arrival, including all packing materials and the shipping label in order to seek compensation from the courier company. We will then resend the item. 

We pack our plants very carefully to ensure they have the best chance of arriving to you in the same condition that they left us. Sometimes however, damage is unavoidable. Minor damages such as a bent or torn leaf are expected from time to time, but this should not affect the overall health of the plant.

Some sensitive plants can go into shock during the postage process and when transitioning into your home environment, but with some extra care these plants should bounce back in a few days. Please understand that minor damages and transit shock are risks that you as the buyer accept. We also take no responsibility for the health of the plants once they are in your care.

If a plant somehow arrives extremely damaged, please contact us with photos. We will assess major damage on a case by case basis. Also, be sure to keep all packaging that your extremely damaged plant arrives with, as Australia Post may request to view it in order to process a compensation claim. 

We do not take any responsibility for delayed parcels, as Australia Post transit times are out of our control. We can help you attempt to get your parcel moving, so please contact us if your plants are delayed in post.