ORDERS
Do you deliver to my area?
We deliver all non-living products Australia-wide. If you are outside Australia, please email us (info@greenmyspace.com.au) for a delivery quote. We ship plants via Australia Post to VIC, NSW, ACT, SA, and QLD only. We hand-deliver our plants locally to select suburbs in Melbourne’s North (you’ll see this option at checkout if your address falls within this zone). If you live in NT, WA, or TAS, you can still order our plants, but you’ll need to organise a plant concierge to have them delivered to you. Please send us an email if you need help with this. We do not ship plants internationally.
When are orders prepared and shipped?
All plant orders are shipped on Mondays. Occasionally, we’ll send them out on Wednesdays too, depending on how busy the week is. If you need your plant order to go out on a specific day, just let us know in the notes at checkout or shoot us an email (info@greenmyspace.com.au) or text (0432883965).
Other products ship Monday to Friday, with a processing time of around 2 days before they head out the door.
Can I add something to my order before it ships?
Absolutely! If your order hasn’t been shipped yet and you want to add another plant or product without paying double shipping, email us at info@greenmyspace.com.au with the details. We’ll send you a draft order with adjusted shipping costs.
If you’re confident your order hasn’t shipped (hint: we never ship plant orders placed after 4 pm on Wednesday until the following Monday), you can also place a second order and email us—we’ll refund the second shipping fee if we can combine your orders. Just make sure to email us before 2 pm on Sunday! This is the best way to ensure you secure that rare plant before someone else does.
Which carrier do you use for shipping?
Plants are shipped via Australia Post Express Post. Other products are sent using a mix of carriers, including Main Freight, Hunter Express, Transdirect, Direct Freight, Team Global Express, Couriers Please, and Sendle. We’ll pick the best option depending on your location.
How are shipping costs calculated?
Plant shipping is capped at $18 per order. All other shipping is based on cubic weight and your delivery postcode.
What are the delivery times?
Delivery times vary depending on the carrier and your location. Express Post usually arrives within 1-3 business days, while standard delivery can take a little longer.
How do I track my order?
Once your order has been packed, we’ll email you a tracking number. Use the link in the email to follow your package’s journey.
BULK ORDERS & WHOLESALE
Do you offer bulk orders for businesses or events?
Yes! We can supply plants and plant-related products in bulk for corporate gifts, wedding favours, office spaces, and events. If you're interested in wholesale ceramic pots, plant accessories, or larger plant orders, we can tailor a package to suit your needs. Reach out to us at info@greenmyspace.com.au with details of what you’re after, and we’ll put together a custom order for you.
STOCKING YOUR PRODUCTS WITH US
I run a business—can I sell my products through Green My Space?
We love supporting businesses of all sizes! If you have a product that fits our range and aligns with our values, we’d love to hear from you. We’re particularly interested in high-quality plant accessories, eco-friendly gardening products, and unique botanical items.
Send us an email at info@greenmyspace.com.au with details about your product, pricing, and any relevant info (like where it’s made and why it’s awesome). We currently work with both small and large businesses, so if you think your products would be a great fit, we’d love to hear from you!
DELIVERY ISSUES
What if I’m not home when my order arrives?
Plant orders have ‘authority to leave’ by default, meaning they’ll be left at your doorstep. All other products require a signature unless you specify otherwise in the checkout notes.
My plant/product arrived in poor condition. Help!
Oh no! If your parcel looks like it had a rough journey, email us photos/videos of the damage when unpacking at info@greenmyspace.com.au. Don’t forget to include your order number and name so we can sort it out quickly.
A plant or product is missing from my order.
We’re only human, and sometimes mistakes happen. If something’s missing, email us at info@greenmyspace.com.au with your order details, and we’ll make it right.
My delivery is delayed. What now?
If your package is taking longer than expected, reach out to us at info@greenmyspace.com.au. We’ll check with the carrier and get back to you with an update.
CHANGES & CANCELLATIONS
Can I cancel or change an order after placing it?
If your order hasn’t been processed yet, yes! Just email us at info@greenmyspace.com.au with your order details. If it’s already been packed and shipped, unfortunately, we can’t cancel or make any changes to it.
CONTACT US
Can I talk to a real human?
Yes! You can call us at 0432883965, but please know we’re a small team juggling everything from plant care to packing orders to updating the website. If we don’t answer, leave a voicemail, and we’ll call you back as soon as we can (usually within one business day).
If it’s urgent, texting is the fastest way to reach us—we try to reply ASAP, even if it’s 9 pm and we’re desperately trying to get our kids to sleep.
COLLECTION OPTIONS
Can I collect my order in person?
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Plants – Yes! Select the ‘pick-up’ option at checkout. We will then email you to arrange a time for collection from our Epping location (113 C Miller St Epping VIC). Some plant accessories are also held at this location and can be collected.
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Maze and Lechuza products – Yes! These can be collected from Clayton, VIC. As these products ship for free, call or email us after ordering to arrange a time for collection.
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Greenhouses and other Sproutwell products – Yes! Select ‘pick-up’ at checkout, and we will email you to arrange collection from Geelong.
Most other products are stored in warehouses that do not allow pick-up, but occasionally we can have them shipped to our Epping location for collection. Email us to enquire.