Thank you for your feedback, Tom. We're sorry to hear that your experience with the product did not meet your expectations.
In our product description, we do recommend filling the base of the bed with lighter organic materials such as straw, grass clippings, wood chips, or leaves before adding soil. This approach helps prevent the sides of the bed from buckling under the weight of heavy soil and also promotes healthy drainage and plant growth.
We understand how important durability is, and we’ll take your feedback into account to improve the customer experience. Including your review on our product page will help emphasise the importance of using light materials to fill the base of the bed. If there’s anything we can do to assist you further, please don’t hesitate to contact our customer support team.
Thank you for giving us the opportunity to address your concerns.