Hi Petra,
I’m truly sorry to hear that your first experience purchasing a plant online wasn’t as positive as we had hoped. I wanted to address a couple of things that may help ease some of your concerns and clarify what happened with your plant.
Firstly, thank you so much for your feedback. We really value all feedback, as it helps give our customers a true understanding of what they can expect. Your experience highlights what was mentioned in the product description: 'Please note that these plants have delicate leaves. They can struggle with the stress of being shipped and may lose their leaves once you receive the plant. If this occurs, you will find that the plant will quickly grow new leaves once in your care.' We always ensure that the corm is in good health before shipping, giving the plant every chance to thrive in its new home.
We also avoid watering plants right before shipping to reduce the risk of corm and root rot during transit. Since plants don't need water without light, especially in the dark conditions of a delivery box, this helps ensure they arrive in the best possible condition.
Regarding the shipping timing, our product page explains that we only ship plants on Mondays to minimise the time they spend in transit. Your order was placed after business hours on a Monday, so your plant was shipped the following Monday, and I’m glad it arrived the very next day.
I completely understand that buying plants online can feel uncertain at times, but depending on your location, it can offer access to a wider range of plants than you may find locally. With proper care, I’m confident your Purple Oxalis will start thriving soon. Please don’t hesitate to reach out if you have any further questions or need advice.
Thank you again for your understanding, and for giving online plant shopping a try.
