Shipping and Product Policy
Our plants are shipped on Mondays from our Melbourne warehouse using Australia Post Express Post. Orders placed before 2pm on Sunday will be sent the following Monday. We are currently only able to ship our plants to non-quarantine states (sorry WA, TAS and NT residents). Plants will be shipped bare rooted unless stated otherwise.
Shipping of plants is capped at $15.00 per order, shipping of products is weight based and location dependent. This includes the packing materials and labour times. We use recycled packing where possible to reduce our waste and keep cost down, but we ensure that all packing material is sturdy enough to resist damage during transit.
If no one is home to receive your order, the parcel will be left in a safe place. We will not request signature on delivery, as parcels sent back to the post office may not get picked up for days, therefore increasing the amount of stress placed on the plant(s) inside.
Green my space will not be held responsible for parcels that have been stolen or damaged. Any damage to plants due to rough handling or excess travel times created by Australia Post is out of our control, but please contact us so we can aid you in creating a compensation claim with Australia Post. Please photograph any damage incurred to the packaging prior to opening it, as this can aid in the process.
Orders can be picked up from our warehouse at 113C Miller St Epping, VIC. Orders can only be picked up by previously arranged appointment. You can leave your preferences of pick-up times in the notes section of the check-our process and we will contact you within 24 hours to confirm a time.
Products available for pick up will be indicated at check-out. If there is no pick-up option for a product, it is because this product is not located at our Epping warehouse.
*** Due to current COVID regulations we are currently only offering contactless car park pick up ***
Our plants are not perfect
Unless stated, plants shown in photos are only an indication of the size and quality of plants that you can expect to receive. As plants are a living organism with natural variability, they will vary from the plant shown in the photo. However, please do not hesitate to contact us if you feel you have received the wrong plant or you are unhappy with the plant you have received.
Please be aware that many of the plants we grow ourselves, especially the rare and harder to find plants, are often grown in less than perfect conditions. There are many difficulties in sourcing and growing tropical plants in a temperate climate, and as a result the plants can show physical signs of stress or damage such as browning leaf edges. If we list a less than perfect plant for sale, we do our best to make this clear in the product description and photos (and may even list the plant with an 'ugly' discount).
If your order arrives damaged, please contact us immediately with photos of the packaging (prior to opening it) and damaged item, and we will proceed from there. We pack our plants very carefully to ensure they have the best chance of arriving to you in the same condition that they left us. Sometimes however, damage is unavoidable. Minor damages such as a bent or torn leaf are expected from time to time, but this should not affect the overall health of the plant. Some sensitive plants can go into shock during the postage process and when transitioning into your home environment, but with some extra care these plants should bounce back in a few days. Please understand that minor damages and transit shock are risks that you as the buyer accept. We also take no responsibility for the health of the plants once they are in your care. We do not accept returns for any live plants.